Cannot access a page / troubleshooting a web browser

Web browsers are essential tools that allow us to access and explore the internet. However, sometimes they can experience issues that can prevent them from working properly. If you are having trouble with your web browser, here are some steps you can follow to troubleshoot the issue.

1. Check your network connection

Before trying to troubleshoot your web browser, it's important to make sure your internet connection is working properly. You can check this by trying to access a different website. Click here to troubleshoot your network connection.

2. Clear your cache and cookies

Clearing your cache and cookies can often resolve many issues you may encounter with your web browser. To clear your cache and cookies, follow these steps:

Clear cache in Google Chrome:

1. Open Google Chrome on your computer.
2. Click on the three vertical dots in the top-right corner of the browser window.
3. Select "More tools" from the drop-down menu.
4. Click on "Clear browsing data".
5. In the pop-up window, select the time range for which you want to clear the cache. You can also choose the type of data you want to clear, including cached images and files.
6. Click on "Clear data" to confirm and complete the process.

Clear cache in Mozilla Firefox:

1. Open Mozilla Firefox on your computer.
2. Click on the three horizontal lines in the top-right corner of the browser window.
3. Select "Options" from the drop-down menu.
4. Click on "Privacy & Security" on the left-hand side of the window.
5. Scroll down to the "Cookies and Site Data" section and click on "Clear Data".
6. Select the data you want to clear, including cached web content.
7. Click on "Clear" to confirm and complete the process.

Clear cache in Apple Safari:

1. 1. Open Apple Safari on your computer.
   2. Click on "Safari" in the top-left corner of the screen.
   3. Select "Preferences" from the drop-down menu.
   4. Click on the "Privacy" tab at the top of the window.
   5. Click on "Manage Website Data".
   6. Select the data you want to clear, including cached images and files.
   7. Click on "Remove" to confirm and complete the process.

3. Outdated bookmark

• Please check if your bookmark is sending you to the incorrect link. Try to manually access the website by typing in the URL.

• Check the website's homepage: If the website or page you bookmarked has been removed, it's possible that the website has been completely taken down. Try accessing the website's homepage to see if there is any information about why the website or page is no longer available.

• Update your bookmark: If you have found the updated URL for the page you want to bookmark, simply update your existing bookmark with the new URL.

• Create a new bookmark: If you cannot find the page you were looking for or the website has been completely taken down, create a new bookmark for a similar page or website that has similar content.

4. Update your web browser

Sometimes, outdated web browsers can cause issues. To make sure you are running the latest version of your web browser, follow these steps:

• In Google Chrome: click on the three dots in the upper-right corner, then click on “Help” and select “About Google Chrome.” If there is a new update available, it will automatically download and install.

• In Mozilla Firefox: click on the menu button (three horizontal lines), then click on “Help” and select “About Firefox.” If there is a new update available, it will automatically download and install.

• In Microsoft Edge: click on the three dots in the upper-right corner, then click on “Settings” and select “About this app.” If there is a new update available, it will automatically download and install.